1. Scope of This Policy
This Privacy Policy describes how 33Skills (“33Skills,” “we,” “us,” or “our”) handles personal information when you visit our websites, communicate with us, create an account, use our software or related services, or otherwise interact with us. This Policy does not apply to third-party websites, services, or applications that may be linked from our Services.
2. Personal Information We Collect
Information you provide directly
We may collect information you provide when you request a demo, contact us, create an account, purchase a service, participate in a survey, submit a form, or communicate with us. This may include your name, email address, phone number, company name, job title, billing information, communications, and other information you choose to provide.
Information collected automatically
When you use our websites or Services, we may automatically collect information about your device and activity, such as IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location derived from IP address, timestamps, and interactions with our websites, emails, or applications. We may collect this information through cookies, pixels, log files, analytics tools, and similar technologies.
Customer data processed through the Services
Our business customers may use the Services to collect or process information about their own leads, customers, contacts, and users. When we process that information on behalf of a business customer, that customer is generally responsible for its privacy notices, legal basis for processing, and instructions to us. We process that information as described in our agreement with the customer and as necessary to provide the Services.
3. How We Use Personal Information
We may use personal information to:
- provide, operate, maintain, secure, and improve our websites and Services;
- respond to inquiries, schedule demonstrations, and provide customer support;
- create and manage accounts, process transactions, and send service-related communications;
- personalize content and improve the relevance and performance of our marketing;
- detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms;
- comply with legal obligations and enforce our agreements; and
- send marketing communications where permitted by law and subject to your applicable choices.
4. How We Share Personal Information
We may share personal information with service providers and contractors that support our business, including hosting, cloud storage, analytics, communications, CRM, payment, security, customer support, and marketing providers. These parties may process information only as permitted by our instructions or their contractual obligations.
We may also share information with professional advisers, affiliates, business partners at your direction or with your consent, parties involved in a corporate transaction, and government authorities or other parties where required by law or necessary to protect rights, safety, and security. We do not sell personal information for money in the ordinary course of providing the Services.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, analyze website performance, understand user interactions, and support marketing. You can manage cookies through your browser settings, but disabling cookies may affect website functionality.
6. Marketing Communications
You may opt out of promotional emails by using the unsubscribe link in those emails. For text messages, you may follow the opt-out instructions in the message, such as replying STOP where applicable. Opting out of marketing communications does not prevent us from sending non-promotional messages about your account, transactions, security, or ongoing services.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, meet legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. The appropriate retention period depends on the nature of the information and the context in which it was collected.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of suspected unauthorized access.
9. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. To submit a request, contact us using the details below. We may need to verify your identity and may limit or decline requests as permitted by law.
If you are a customer contact of a 33Skills business customer, please direct your request to that business first. We may assist our customer in responding where appropriate.
10. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under that age. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take appropriate action.
11. International Transfers
We may process personal information in the United States and other countries where we or our service providers operate. Those countries may have data-protection laws that differ from the laws of your jurisdiction. Where required, we will use appropriate safeguards for cross-border transfers of personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date and, when required, provide additional notice. We encourage you to review this Policy periodically.
13. Contact Us
If you have questions or privacy requests, please contact 33Skills through the contact options available on this website.